TERMS AND CONDITIONS

It is very rare a product needs to be returned, but if it does, here are the rules. 
 

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Consent to Marketing Communications

By providing your contact information and using our website, you expressly consent to receive marketing communications from Ten By Three regarding sales, special offers, promotions, new product announcements, and other related updates. These communications may be sent via email, SMS, or other electronic methods.

You have the right to withdraw your consent at any time. If you choose to unsubscribe or opt out, please follow the instructions provided in the marketing communication or contact us directly using the details provided in our [Privacy Policy/Contact Information]. Please note that withdrawing your consent for marketing communications will not affect the delivery of any transactional or service-related information that you may be entitled to receive.

We are committed to handling your data in accordance with applicable data protection laws and our Privacy Policy which means we will never share your contact information with anyone. 


Ten by Three Return Policy

At Ten by Three, we take great pride in the quality and craftsmanship of our artisan-made products. Each piece is uniquely handcrafted, and slight variations in size, color, and design are a natural part of the handmade process. However, if you are not completely satisfied with your purchase, we are happy to accept returns under the following conditions:

Return Eligibility

  • No Questions Asked returns are accepted within 30 days from the date of purchase.
  • The item must be in its original condition, unused, and free of any damage.
  • The original proof of purchase is required.

Return Process

  1. Request a Return Authorization (RA) Number
    • Before sending your item back, you must contact us at support@tenbythree.org to obtain a Return Authorization (RA) Number.
    • Returns without an RA Number will not be accepted.
  2. Shipping Costs
    • The customer is responsible for all return shipping costs.
    • We recommend using a trackable shipping method, as we are not responsible for lost or damaged returns.
  3. Restocking Fee
    • A $25 restocking fee will be deducted from your refund amount.

Refunds

  • Once we receive and inspect the returned item, we will process your refund within 10 business days.
  • Refunds will be issued to the original form of payment.
  • Shipping fees (both original and return) are non-refundable.

Exclusions

  • Final sale items and customized or personalized products are not eligible for returns.
  • Items damaged due to misuse, improper care, or natural wear and tear are not eligible for returns.

For any questions or concerns regarding our return policy, please contact us at support@tenbythree.org.

Thank you for supporting our mission to end poverty through entrepreneurship!


Privacy Policy

At Ten by Three, we deeply value your trust and are committed to protecting your privacy. This policy explains how we collect, use, and safeguard your information when you interact with our website, make a purchase, sign up for emails, or exchange letters with artisans.

1. The Information We Collect

We only collect information necessary to serve you better. This includes:

  • Personal Information – Your name, contact details, payment information, and shipping address when you make a purchase or sign up for our emails.
  • Automatically Collected Data – Your IP address, browser type, and site usage details, which help us improve your experience through cookies.
  • Communication Data – Any details you share when reaching out to us via email, website forms, or through letter exchanges with artisans.
2. How We Use Your Information

We use your information to:

  • Process your orders and send updates
  • Share inspiring artisan stories and news (if you subscribe)
  • Facilitate meaningful connections through letter exchanges
  • Improve our website’s security and functionality
  • Meet legal requirements when necessary
3. How We Share Your Information

We never sell your information. In limited cases, we may share it with:

  • Trusted Service Providers – To securely process payments, host our website, and analyze how we can better serve you.
  • Legal Authorities – Only when legally required to do so.
  • Artisans – If you choose to participate in a letter exchange.
4. Cookies & Tracking

Cookies help us personalize your experience. You can adjust your browser settings to limit or disable cookies, though this may affect some website functions.

5. Your Choices & Rights

Your data, your choice. You can:

  • Access, update, or request the deletion of your data
  • Opt out of marketing emails at any time
  • Request a copy of the information we have about you

To make any of these requests, email us at support@tenbythree.org. We’re happy to help.

6. How We Protect Your Data

We take security seriously and use industry-standard measures to protect your information. While no system is 100% foolproof, we are committed to keeping your data safe.

7. Children's Privacy

Our website is not designed for children under 13, and we do not knowingly collect their information.

8. Updates to This Policy

We may update this policy from time to time. Any changes will be posted with an updated effective date.

9. Contact Us

Have questions? We’re here for you.

Ten by Three

📧 support@tenbythree.org

📞 314-272-1250