FAQ

General Information

Though we do not have a storefront at this time, we encourage you to visit one of our hundreds of authorized retail partners. These locations can be found here. If you’d like to visit our headquarters, please set up an appointment by contacting us by phone or email.

Shipping

Orders are typically fulfilled by our fulfillment team with the help of volunteers within 3 to 5 business days. Allow for another 3 to 5 business days for your package to arrive once it has been shipped. Orders typically arrive within 1 week of the date of purchase.

Returns, Exchanges, Cancellations, & Refunds

Ten by Three offers a 100% 30 Day Money Back Guarantee on the total purchase amount of the product ordered. The return shipping & handling cost is also covered under this 30 Day Money Back Guarantee.

Please check your item(s) carefully to be sure it is what you ordered, and that it is not damaged. Each item has been carefully checked before it is packaged and shipped to you.

If your product was damaged during the shipping process, and you refuse the shipment upon delivery, please contact us. Be sure the carrier (driver/delivery person) provides you with a support document designating the damage and customer refusal.

Product

Yes. All of our woven basket items are made from natural and renewable materials. They pose no hazard to food such as fruit or other items you may choose to display or carry in your baskets.

Nonprofit

We do not. We pay our artisans directly.. We exist to reduce poverty – and nothing else. There is no hidden agenda, no big headquarters, and no fat salaries for administrators. Purchase with confidence that more of your money is put directly into the hands of the artisan through Ten by Three than any other similar organization in the world. We solicit donations and keep a small percentage from each basket sold to run our offices and warehouse – but the rest goes right back to the countries we serve.

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