FAQ

General Information

Do you have a brick and mortar location?

Though we do not have a storefront, we encourage you to visit one of our 100s of authorized retail partners. These locations can be found here. If you’d like to visit our headquarters, please set up an appointment by contacting us by phone or email.

Shipping

How quickly will I receive my order?

Orders are typically fulfilled by our fulfillment team with the help of volunteers within 3 to 5 business days. Allow for another 3 to 5 business days for your package to arrive once it has been shipped. Orders typically arrive within 1 week of the date of purchase.

Orders will typically be shipped via FedEx Ground or United States Postal Service depending on the size of your order and your location.

If you’d like to express ship your order, please contact us. We can provide express shipping cost estimates through USPS or FedEx.

Returns, Exchanges, Cancellations, & Refunds

Product

What is Ten by Three’s return policy?

Customers are responsible for return shipping costs, and items must be in their original packaging.

Each item has undergone  a strict quality control process before it is packaged and shipped to you. Ten by Three offers a 100% 5-Day Money Back Guarantee on the total purchase amount of  damaged items. Damage claims must be made within 5 business days of receipt of shipment by calling 1-888-618-1503.

If your product was damaged during the shipping process, and you refuse the shipment upon delivery, please contact us. Be sure the carrier (driver/delivery person) provides you with a support document designating the damage and customer refusal.

We will provide you with a shipping label to return your product. Within 1 week of receiving your returned product, we will issue your refund in the original method of payment for the cost of the product plus taxes.

Are your products environmentally friendly?

Yes. All of our woven basket items are made from natural and renewable materials. They pose no hazard to food such as fruit or other items you may choose to display or carry in your baskets.

Keep it out of direct sunlight.  Dust it using a dry clean paintbrush. Use leather conditioner on the leather handles twice a year to keep the leather soft and supple. If your basket from Ghana becomes gets misshapen it is safe to dip it in warm water – press it into the original shape.  Place it in a warm, dry location and it should dry in about an hour. 

You can purchase our artisans products through our website or at one of our 100s of retail locations nationwide. If you want specific colors, please note that when placing your order. Keep in mind that no two baskets are exactly alike since they are woven by hand. 

Some products offer different colors when ordering. If you don’t see that as an option, it is a product that comes in 100s of different color and pattern combinations. To order a specific color, please add a note during the checkout process, call or email us, and we will try to our best to match your preference.

Nonprofit

Do you pay a middleman?

We do not. We pay our artisans directly.. We exist to reduce poverty – and nothing else. There is no hidden agenda, no big headquarters, and no fat salaries for administrators. Purchase with confidence that more of your money is put directly into the hands of the artisan through Ten by Three than any other similar organization in the world. We solicit donations and keep a small percentage from each basket sold to run our offices and warehouse – but the rest goes right back to the countries we serve.

This is the unique poverty reduction model created by Ten by Three. A Prosperity Wage is the amount of money artisans receive directly for their handicrafts. We differ from Fair Trade in that we pay the artisans at least 2.5 times the Fair Trade wage. This “above and beyond” Fair Trade model is the extra financial push our artisans need to attain financial independence through entrepreneurship. This model is very successful and is being intensely studied by students at Washington University, St. Louis. The goal is to see how it can be replicated and to understand the true ripple effect it creates which is proving to be a key ingredient to permanent poverty reduction.

No, we are not. This is directly in line with our core values which requires all our funds support only our mission of poverty reduction and not be diverted to any other cause.

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